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PRIVACY POLICY
At Chefflair, we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, make a purchase, subscribe to our communications, or otherwise interact with us.
By using our website, you agree to the practices described in this Privacy Policy.
INFORMATION WE COLLECT
When you visit our website, create an account, place an order, subscribe to our communications, or contact us, we may collect information including:
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Name
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Billing and shipping addresses
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Email address
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Telephone number
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Payment and transaction information
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Order history
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Account information (if applicable)
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IP address
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Browser type, device information, and operating system
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Website usage and interaction data
Providing certain information may be necessary for us to process orders, arrange delivery, provide customer support, and fulfil our contractual obligations.
HOW WE USE YOUR INFORMATION
We may use your information to:
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Process and fulfil orders
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Arrange shipping and delivery
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Process returns, exchanges, and refunds
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Provide customer service and support
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Communicate order updates and service-related information
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Improve our website, products, and customer experience
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Analyze website performance and customer behaviour
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Detect, prevent, and investigate fraud or unauthorized activity
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Comply with legal and regulatory obligations
With your consent, we may also send promotional communications regarding new products, collections, events, and special offers.
MARKETING & COMMUNICATION
If you choose to subscribe to our marketing communications, we may send you emails regarding new products, promotions, events, and updates.
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Please note that even if you opt out of marketing communications, we may continue to send transactional or service-related communications regarding your orders, shipping updates, returns, exchanges, account activity, or customer support inquiries.
CONSENT
By providing personal information to complete a transaction, arrange delivery, process a return, or communicate with us, you consent to the collection and use of your information for those purposes.
Where required by applicable law, we will obtain your consent before collecting or using your information for marketing or other secondary purposes.
You may withdraw your consent at any time by contacting us using the information provided below.
WEBSITE & PAYMENT PROCESSING
Chefflair's online store is hosted by Wix.com Ltd., which provides the e-commerce platform that enables us to sell our products and services.
Your information may be stored through Wix's data storage systems, databases, and applications, which are protected by industry-standard security measures.
Payments made through our website are processed securely through Wix Payments and/or approved third-party payment providers. Chefflair does not store or have access to your complete payment card information.
For more information, please review Wix's Privacy Policy and Terms of Use.
THIRD PARTY SERVICE PROVIDERS
We may share personal information with trusted third-party providers that assist us in operating our business and delivering services, including:
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Payment processors
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Shipping and logistics providers
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Marketing and advertising platforms
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Analytics providers
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Customer service and communication tools
These providers receive only the information necessary to perform services on our behalf and are expected to maintain appropriate safeguards to protect your information.
Cookies, Analytics & Advertising Technologies
Chefflair uses cookies, analytics tools, pixels, and similar technologies to improve website functionality, enhance user experience, analyze website traffic, and support marketing initiatives.
These technologies may be used to:
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Maintain website and shopping cart functionality
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Remember user preferences
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Analyze website performance and visitor behaviour
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Measure advertising effectiveness
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Deliver relevant advertising and promotional content
You may modify your browser settings to refuse cookies; however, certain features of the website may not function properly as a result.
DATA RETENTION
We retain personal information only for as long as necessary to provide our products and services, fulfil orders, process returns, comply with legal obligations, resolve disputes, and enforce our agreements.
When personal information is no longer required, it is securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws and business practices.
SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, misuse, or loss.
While we take reasonable measures to protect your information, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.
INTERNATIONAL CUSTOMERS
If you access our website or place an order from outside Canada, please be aware that your information may be transferred to, stored, or processed in Canada, the United States, or other jurisdictions where our service providers operate.
By using our website, you consent to such transfers where permitted by law.
YOUR PRIVACY RIGHTS
Subject to applicable laws, you may request access to, correction of, or deletion of your personal information.
You may also request information about how your personal information is being used or withdraw consent where applicable.
We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.
To submit a privacy-related request, please contact us using the information below.
changes to this privacy policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.
We encourage you to review this Privacy Policy periodically to stay informed about how your information is protected.
CONTACT US
If you have questions regarding this Privacy Policy, your personal information, or would like to submit a privacy-related request, please contact us:
Chefflair
Email: Info@chefflair.com
Website: www.chefflair.com
We are committed to protecting your privacy and handling your information responsibly.
