FREE SHIPPING WITHIN CANADA!
SHIPPING, RETURNS & REFUNDS
SHIPPING (CANADA & INTERNATIONAL)
Chefflair ships across Canada and internationally.
All orders are processed within 2–5 business days, excluding weekends and holidays. Once your order has been dispatched, you will receive a confirmation email with tracking details.
Delivery times vary depending on destination and local carrier processing:
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Canada: approximately 2–7 business days after dispatch
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International: approximately 7–14 business days after dispatch (may vary by country)
Please note that delivery times are estimates only. Chefflair is not responsible for delays caused by postal services, customs clearance, or unforeseen carrier disruptions once an order has shipped.
All orders are processed in CAD (Canadian Dollars).
Order Responsibility: Once an order has been dispatched, responsibility transfers to the shipping carrier.
DUTIES, TAXES & INTERNATIONAL ORDERS
For international orders, import duties, taxes, and customs fees are not included at checkout and are the responsibility of the customer.
These charges are determined by local customs authorities and vary by country.
Chefflair is not responsible for any customs delays, fees, or import-related charges.
RETURNS, EXCHANGES & REFUNDS
We hope you love your Chefflair piece. If something isn’t quite right, we’re here to help.
Eligible items may be returned or exchanged within 30 days of delivery, provided they are:
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Unworn
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Unwashed
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Unused
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In original condition and packaging
Refunds are processed once returned items have been received, inspected, and approved.
Sale items are final sale and are not eligible for return, exchange, or refund.
Custom aprons, embroidered items, and bespoke orders are also final sale due to their personalized nature.
EXCHANGES
We are happy to offer exchanges on eligible items, subject to stock availability.
If your requested size or colour is unavailable, our team will assist you in selecting an alternative Chefflair piece.
REFUNDS
Once your return has been received and inspected, approved refunds will be issued to your original payment method within 7 business days.
Please allow an additional 3–10 business days for your bank or payment provider to process and post the refund.
RETURN & SHIPPING INSTRUCTIONS
Customers are responsible for all return shipping costs.
We strongly recommend using a tracked shipping service, as Chefflair cannot be held responsible for lost or delayed return parcels.
We are unable to accept returns sent via courier services that incur brokerage fees.
HOW TO INITIATE A RETURN
To start a return or exchange:
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Ensure your item meets the return conditions above
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Package your item securely
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Use a tracked shipping service
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Clearly mark the parcel as a Return (for international shipments)
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Email us your order number and tracking details
Once received, your return will be inspected and processed promptly.
NEED ASSISTANCE
For any questions regarding your order, sizing, or return eligibility, please contact us:
We’re always happy to assist and ensure your experience with Chefflair is seamless.
THIRD PARTY SERVICE PROVIDERS
We may share personal information with trusted third-party providers that assist us in operating our business and delivering services, including:
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Payment processors
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Shipping and logistics providers
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Marketing and advertising platforms
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Analytics providers
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Customer service and communication tools
These providers receive only the information necessary to perform services on our behalf and are expected to maintain appropriate safeguards to protect your information.
Cookies, Analytics & Advertising Technologies
Chefflair uses cookies, analytics tools, pixels, and similar technologies to improve website functionality, enhance user experience, analyze website traffic, and support marketing initiatives.
These technologies may be used to:
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Maintain website and shopping cart functionality
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Remember user preferences
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Analyze website performance and visitor behaviour
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Measure advertising effectiveness
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Deliver relevant advertising and promotional content
You may modify your browser settings to refuse cookies; however, certain features of the website may not function properly as a result.
DATA RETENTION
We retain personal information only for as long as necessary to provide our products and services, fulfil orders, process returns, comply with legal obligations, resolve disputes, and enforce our agreements.
When personal information is no longer required, it is securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws and business practices.
SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, misuse, or loss.
While we take reasonable measures to protect your information, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.
INTERNATIONAL CUSTOMERS
If you access our website or place an order from outside Canada, please be aware that your information may be transferred to, stored, or processed in Canada, the United States, or other jurisdictions where our service providers operate.
By using our website, you consent to such transfers where permitted by law.
YOUR PRIVACY RIGHTS
Subject to applicable laws, you may request access to, correction of, or deletion of your personal information.
You may also request information about how your personal information is being used or withdraw consent where applicable.
We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.
To submit a privacy-related request, please contact us using the information below.
changes to this privacy policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.
We encourage you to review this Privacy Policy periodically to stay informed about how your information is protected.
CONTACT US
If you have questions regarding this Privacy Policy, your personal information, or would like to submit a privacy-related request, please contact us:
Chefflair
Email: Info@chefflair.com
Website: www.chefflair.com
We are committed to protecting your privacy and handling your information responsibly.
